EXCITING REASONS TO JOIN OUR SYKES TEAM:
• $12.00 per hour, plus incentives
• Tuition reimbursement up to $5,250 annually
• Medical, Dental and Vision benefits
• Paid Time Off & 401K
• Career advancement job opportunities
• On-the-job paid training
GENERAL ESSENTIAL FUNCTIONS:
• Meet monthly sales quotas!!!!
• Answer INBOUND Customer Calles and inquiries concerning service, products, equipment and report problem areas.
• May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems.
• Triage, troubleshoot and resolve known service issues and address routine customer questions.
• Examines complex problems to assist customers with appropriate solutions.
• Answers inquiries by researching, locating, and providing information.
• Courteous and able to demonstrate sensitivity to customer needs.
• Responds to customers with empathy and an understanding of urgency.